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“Other Heads of Department and General Managers SHOULD ATTEND THE COURSE -whole course would be of benefit to above role”

“The training we have done up to date has had an impact on the way our teams look at the purpose, process and payoff of what we are all about, but even better it has re-created my self esteem 100%.”

“Hi, Just an update for you on myself and firstly I am loving the change and results. As before, the training wheel is going really well and my list system as well. My problem team member which I would have scored 2 at the start is now on a 10 and what a difference it has made. It is like having a second wife now (only joking). Delegation of a task is done and I have team members asking for more responsibility and how they can help me.”

“It works, it already has -1 team member that I have treated totally differently and coaxed, reinforced and listened to is back in the team. His attitude has changed. Really, he wasn’t as far adrift as I had let myself think. The language of the body, speech and choosing the right time to appraise, praise or be conscience of a problem—I have found to be the most important thing I have learnt.”

What our clients say

Why work with us?

• Why can’t we motivate our staff?

• What is causing disharmony across teams?

• How can we reduce staff turnover?

• Why don’t our customers talk to us?

• How can we improve our customer service?

• Why do our training manuals on service, communication and sales not get read?

• How can we manage our internal performance

In a more structured way?

• How can we act on meaningful customer and

data to improve our entire strategy?

• Our management seem happy, but what’s

wrong with our front line?

• A proven track record of helping companies develop both staff and their customer service.

• We do not use off the shelf packages. Each development programme is created to your specific requirements.

• The ‘human touch’. An efficient, friendly and personal service.

• Human growth - our partnership approach helps you to fulfil your potential.

• Practical learning interventions which lead to measurable results.

Challenges you may be facing:

Innovative and provocative programmes that enthuse staff and delight both Call Centre and Face to Face customers. See the ‘3 Pillars’ that support our training method.

Customer Service Training

Management Skills Training

Read what our clients say. Whether Team Leader, Manager or beyond, our bespoke programmes harness your team’s skills and equip them to be the very best they can be.

Benefit from the know-how, gained from our work with some of the most well known brands in the world. End to end consultancy: Strategy Planning, Implementation and Rollout of Change Programmes, Conference Assistance, Integration of E-Learning, Post Programme Analysis and Continuing Support.

Additional Consultancy Services

Welcome to

New Line Training

Read a case study.

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We are making changes to our site.

Check here again soon for:

Interesting questionnaires to help you see where you might need help.
Complimentary resources to help you help your team.

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